We accept orders from most countries. If you do not see your country in the drop down list on the shopping cart form drop us a line and we'll let you know if delivery is possible.

All prices are in AUSTRALIAN dollars and are inclusive of local sales tax (GST – 10%). Products being delivered outside Australia are not subject to sales tax and will have the tax amount deducted at the checkout.

Unfortunately, it's impossible for us to give you an accurate figure. This is not only because the exchange rates between currencies change every minute, but also because every bank and credit card company add their own different charge for currency conversion.

We will charge your credit card in Australian Dollars and your credit card company will then convert that amount to your local currency. To find out approximately what you will be charged, please refer to our CURRENCY CONVERTER located on our home page. This will give you an idea of roughly how much you will be charged, but will NOT give you a 100% accurate figure.

Once you have placed an order, confirmation will be sent to you via email complete with transaction and order reference numbers. Please retain these.

If you have questions regarding an outstanding order or the availability of items ordered please contact us. Please remember to allow 30 days for delivery for outstanding orders or refer to correspondence from Bandtshirts.com.au regarding the status of an order.

Please contact us and include your order number and name.

If you pay for an item and we discover it is out of stock you will have your order refunded.

Our website is our catalogue.

Please contact us to report a fault to our technical support team and we will do our best to fix it.

Alternatively, if you are experiencing difficulties with the site, our customer service team is on hand from 10am-6pm AEST Mon-Fri to take your order over the phone.

We accept Master Card and Visa.

Purchasing online with your own credit card is the simplest and most convenient way of shopping. Bandtshirts.com.au uses the latest industry standard 128 Bit SSL encryption technology to protect your credit card and personal information during an online transaction. Please see our Security and Privacy Policy for further information.

Your statement will show the name Australian Tour Merchandising for the items purchased.

Once you have selected your preferred shipping option and submitted your order the cost will be automatically calculated and will appear on the shopping page. This occurs before the request for payment and is affected by factors such as the weight and size of your order, as well as your location and chosen shipping method.

Bandtshirts.com.au is not responsible for any duties or taxes incurred when shipping internationally.

Goods will be dispatched within 5 days of an order being received. The time your order takes to reach you depends upon the shipping method you select.

Within Australia
Standard Mail Delivery (AusPost) 1-6 working days
Express Post (AusPost) next working day (within network)

Rest of World
International Air Mail (AusPost) 1-4 weeks
UPS Courier 1-5 working days

All overseas orders are sent by standard first class airmail. There is no tracking information available on airmail items. If speed of delivery or tracking is important to you, it may be worth selecting the 'Courier' option when placing your order.

Once your order arrives in your country, it is passed to your postal service, which will deliver it to you in keeping with their standard working practices. Efficiency varies depending on the destination country - sometimes delivery can be very quick, sometimes less so.

International Customs can also hold up a package, sometimes for no apparent reason, and in these cases there's not a lot we can do to speed things up.

Please contact us before sending anything back to Bandtshirts.com.au. State your problem or request clearly and quote your order number for reference.

If we are able to exchange an item for a different size or an alternative item you will be responsible for the cost of shipping it back to our warehouse and you will be responsible for the additional shipping cost to reship your exchanged item. Only unworn and unwashed items can be exchanged.

If you received an incorrect or damaged item you can send it back to us and we will replace it with the correct one. You will not be responsible for any shipping costs. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.

Note: Refunds will only be processed once goods have been returned to Bandtshirts.com.au. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

All returned items are to be sent to:

Bandtshirts.com.au c/- Australian Tour Merchandising, 43 Brady St, South Melbourne, Vic 3205 Australia.

Please allow at least 2 weeks for returns and exchanges to be processed.

Only goods purchased through our online store can be exchanged.

No, we work from our office & warehouse which is not open to the public for viewing or purchasing merchandise.

Bandtshirts.com.au wants to ensure that all of our customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

* We have created a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.
* SSL locks all information passed from you to bandtshirts.com.au in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions.
* SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Our Privacy Pledge is that information given to us will only be used to enhance your shopping experience, resulting in a more personalised service for you. We are fully committed to protecting your privacy.

Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can also choose to receive information via our Newsletter, notifying you of important changes to our site or offering you special promotions.

We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on your personal details to any other organisations.

From time to time, we may provide statistical information about sales, trading patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as our customer.

Any changes to our information collection policies will be posted on this page. By using the bandtshirts.com.au site, you are consenting to the collection of information by Bandtshirts.com.au.

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.